Petronas99 Privacy Policy – How We Protect Your Data

Introduction – Petronas99's Privacy Commitment

Petronas99 is an online casino and Sports Betting platform built specifically for Malaysians. In the day-to-day operation of our platform, we need to collect certain personal information from members for operational, security, and user experience purposes. We understand that your personal information is sensitive and valuable, and we do not take your trust lightly.

This Privacy Policy is written with the aim of giving every Malaysian member full clarity on what happens to their personal data when they use petronas99. We have deliberately avoided heavy legal language and tried to explain everything in plain, straightforward terms — so you truly understand what you are agreeing to, rather than just signing something you do not.

Petronas99 complies with applicable data protection laws in Malaysia. We have designated internal personnel responsible for ensuring this Privacy Policy is upheld across all aspects of our platform's operations — from how data is collected to how it is deleted when no longer needed.

Personal Data We Collect

Petronas99 collects personal data from members through several means — directly when you register or use our platform, and automatically through standard tracking technologies such as cookies. Below is a full list of the data we collect and the reasons for doing so:

Data you provide directly:

• Your full name as it appears on your Malaysian identification card
• An active Malaysian phone number for account verification and communications
• Email address for login, notifications, and customer support communications
• Passwords (stored as a non-human-readable hash)
• Date of birth for age verification (18 years and above)
• Identity document (requested only during verification for certain withdrawals)

Financial and transaction data:

• Registered payment method details (DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, FPX Maybank2u, CIMB Clicks)
• Deposit and withdrawal history, including amounts, timestamps, and methods
• Game and betting history for audit purposes and responsible gambling

Technical data collected automatically:

• Your device's IP address at the time of accessing petronas99
• The type and version of web browser or app used
• Device type (smartphone, tablet, desktop)
• Session data including pages visited and time of visit
• Cookie data for core platform functionality and user preferences

How Petronas99 Uses Your Data

Every type of data petronas99 collects has a clear and legitimate purpose. We do not collect data without reason, nor do we use it for anything unrelated to the services you use. Below is a detailed breakdown of how your data is used:

• Account management: To create, verify, and maintain your petronas99 account. This includes the secure login process and identity verification.
• Payment processing: To process your deposits via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, or FPX, and to process your winnings withdrawals to your preferred payment method within 15–30 minutes.
• Customer support: To allow petronas99's 24/7 support team to assist you with any queries, technical issues, or complaints you may have.
• Platform security: To detect and prevent fraud, unauthorised access, duplicate accounts, and any suspicious activity or violations of petronas99's terms.
• Responsible gambling: To monitor gameplay patterns and identify members who may need support, in line with petronas99's commitment to responsible gaming practices.
• Service improvements: To understand how members use the platform and make meaningful improvements to the user experience based on aggregated data (not individual data).
• Important communications: To send you account-related notifications, policy updates, information on bonuses you have claimed, and security alerts tied to your petronas99 account.
• Legal compliance: To comply with applicable legal and regulatory requirements, including anti-money laundering (AML) policies and identity verification obligations.

Petronas99 does not use your data for third-party advertising, sell it to other companies for marketing purposes, or use it for any purpose unrelated to the petronas99 services you use.

Data Security – How We Protect Your Information

Petronas99 takes its investment in security infrastructure seriously to ensure that every Malaysian member's personal and financial data is protected to the highest standard. This is not an optional add-on — it is a non-negotiable foundation of how we operate.

Key security measures we have in place:

• 256-bit SSL Encryption: All communication between your device and petronas99's servers is encrypted using 256-bit SSL — the same standard used by major banking institutions in Malaysia. This means that even if someone were to intercept the data in transit, it would be completely unreadable without the correct encryption key.
• Hashed passwords: Your password is never stored as plain text in our systems. It is converted into a one-way cryptographic hash that cannot be reversed — not even by petronas99's own technical team.
• Internal access controls: Only staff who require access to specific data to perform their duties are authorised to do so. All access is logged and closely monitored to prevent internal misuse.
• 24/7 security monitoring: An automated monitoring system operates around the clock to detect any suspicious access, repeated failed login attempts, or unusual activity within member accounts.
• Independent security audits: Petronas99 undergoes independent third-party security audits by qualified assessors every quarter to identify and address any security vulnerabilities before they can be exploited.
• Data segregation: Financial data and personal data are stored in separate systems with distinct security layers to minimise risk in the event of a security incident.

Sharing Data with Third Parties

Petronas99 does not sell, rent, or disclose members' personal data to any third party for advertising or marketing purposes. This is an absolute policy with no exceptions. That said, there are a limited number of situations where petronas99 may need to share certain information with trusted parties:

• Payment providers: To process your deposits and withdrawals, the required transaction information is shared with the relevant payment providers — including DuitNow, Touch 'n Go, GrabPay, Boost, ShopeePay, and Malaysian banks via FPX. These providers have their own privacy policies and security standards.
• Platform technology providers: Certain petronas99 platform functions rely on third-party technology services (such as game providers and cloud infrastructure). Their access to member data is limited strictly to what is necessary and is governed by rigorous confidentiality agreements.
• Legal requirements: Petronas99 may be required to disclose member information if mandated by Malaysian law or a valid court order. In such circumstances, we will disclose only the minimum amount of information strictly required by law.
• Fraud prevention: In serious fraud cases involving financial crime, petronas99 may be required to share relevant information with the appropriate authorities.

All third parties who handle petronas99 member data are required to sign a data protection agreement specifying how they may and may not use that information. Petronas99 periodically reviews its relationships with these third parties to ensure that data protection standards are consistently upheld.

Cookies and Tracking Technologies

Petronas99 uses cookies and similar tracking technologies to keep the platform running smoothly and to deliver a better experience for members. Cookies are small text files stored in your browser when you visit petronas99.

Types of cookies we use:

• Essential cookies (required): These cookies are required for core platform functions such as login sessions and security. Without them, the platform cannot operate properly. This type of cookie cannot be disabled.
• Preference cookies: Allows the platform to remember your settings and preferences — such as your language, last used betting limits, and display preferences — making each session more comfortable for you.
• Analytics cookies: We use analytics data to understand how members use the platform in aggregate form — not at the individual level. This helps us identify areas for improvement and the features that are used most often.

You can manage cookie settings through your browser preferences. Please note that disabling certain cookies may affect the functionality of parts of the petronas99 platform. For the best experience, we recommend keeping essential cookies enabled.

Financial Data & Payment Processing

Petronas99 handles members' financial data with the highest level of security and confidentiality. Given the sensitive nature of financial information, we have additional dedicated controls in place to protect this category of data.

The payment methods supported by petronas99 for Malaysian members are:

• DuitNow (QR and instant account transfer)
• Touch 'n Go eWallet
• GrabPay
• Boost
• ShopeePay
• FPX Internet Banking (Maybank2u, CIMB Clicks, and other Malaysian banks)

Petronas99 does not store your credit or debit card numbers directly. All transactions via e-wallets and FPX are processed through secure, certified payment gateways. We only retain transaction records (amount, time, method, status) for audit and customer support purposes — not the card details themselves.

All financial transaction history is stored in systems separate from general user profile data, with stricter access controls in place. Only authorised petronas99 finance personnel may access detailed transaction records, and all access is logged for audit purposes.

Your Rights as a Petronas99 Member

As a petronas99 member and user of our platform, you have certain rights regarding your personal data. Petronas99 fully respects these rights and provides straightforward ways for you to exercise them:

• Right to access: You may request a copy of the personal data we hold about you at any time. We will provide this in a readable format within 14 business days of receiving your request.
• Right to rectification: If any personal information held in petronas99's systems is inaccurate or out of date, you have the right to request a correction. Most basic profile details can be updated directly within your account settings.
• Right to erasure ("Right to be Forgotten"): You may request that your personal data be deleted from petronas99's systems. We will action this following account closure, subject to the minimum legal requirements for retaining certain financial records.
• Right to restriction of processing: You may request that we restrict how we process your data in certain situations, for example while a dispute about data accuracy is being resolved.
• Data portability rights: You may request your personal data in a structured, machine-readable format for your own use.
• Right to object: You may object to the processing of your data for specific purposes, including marketing communications (though important account-related communications will still be sent).

To exercise any of the rights above, contact the petronas99 support team via live chat within the platform or email support@petronas99.best. Include your account number and state clearly which right you wish to exercise. We will respond within 7 working days.

Data Retention and Deletion

Petronas99 only retains your personal data for as long as it is needed for the purposes outlined in this Privacy Policy, or as required by law. The following is a general guide to our data retention periods:

• Active account data: Retained for as long as your account is active and for 2 years after account closure, to facilitate any post-closure inquiries or disputes.
• Financial transaction records: Retained for 7 years after each transaction, in line with applicable legal and accounting requirements in Malaysia.
• Security logs: Retained for 12 months to support security investigations and audits.
• Customer support communication data: Retained for 3 years to allow historical reference when resolving recurring issues.
• Cookie data: Most session cookies are deleted when you close your browser. Persistent cookies have a set expiry period, typically no longer than 12 months.

Once the retention period expires, or when you submit a valid data deletion request, petronas99 will securely delete the relevant data using methods that ensure it cannot be recovered. This includes removal from backup systems within a reasonable timeframe.

Minors & Minimum Age Requirement

Petronas99 strictly prohibits the use of its platform by individuals under the age of 18. We do not knowingly collect or process personal data from minors. All petronas99 services — including slots, live table games, football betting, badminton, and all other games — are for adults only.

During registration, petronas99 requests your date of birth to confirm that you meet the minimum age requirement of 18 years. For your first withdrawal, age verification via a government-issued identification document may be required as an additional layer of control.

If petronas99 discovers that personal data belonging to an individual under the age of 18 has been inadvertently collected, we will take the following steps immediately:

• Suspending the account in question immediately
• Delete all personal data associated with that individual
• Refunding any deposits made (upon verification)

Contact Us About Data Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how petronas99 handles your personal data, please contact us through the following channels:

• In-platform live chat: The fastest way to get immediate assistance. Typical response time is under 2 minutes during operating hours, and our team operates 24 hours a day, 7 days a week.
• Email: support@petronas99.best — for privacy-related enquiries that require a written response or documentation. Typical response time is under 4 hours.
• WhatsApp: For urgent enquiries that require attention outside live chat operating hours.

When contacting us regarding data privacy, please clearly indicate that your enquiry relates to privacy or data protection so it can be routed to the right team member promptly. Include your petronas99 account number (if applicable) to help us process your request faster.

Petronas99 is committed to responding to all legitimate privacy inquiries within 7 business days. For more complex requests such as data deletion or full data copy requests, this period may be extended to up to 14 business days, and we will keep you updated on the progress of your request.

Amendments to This Privacy Policy

Petronas99 reserves the right to update or amend this Privacy Policy from time to time as needed. Changes may arise from updates to data protection legislation, developments in our platform's technology, shifts in industry practices, or new operational requirements.

When significant amendments are made to this Privacy Policy, petronas99 will:

• Updating the "last updated" date at the top of this document
• Notifying all members via their registered email or in-platform notifications
• Providing a summary of key changes so you do not need to re-read the entire document to understand what has been updated
• Provides a minimum of 14 days' notice before amendments take effect (except for changes required immediately due to legal or security reasons)

Your continued use of the petronas99 platform after the effective date of any amendment constitutes your acceptance of the updated policy. The latest version of the Privacy Policy displayed on the petronas99 website is the version that applies at any given time.

If you disagree with any amendments made, you have the right to close your petronas99 account and request deletion of your data before the amendments take effect. Please contact our support team for assistance with this process.