This document sets out the terms governing your use of the petronas99 platform. We have written it in plain, straightforward language — not heavy legal jargon — so every Malaysian member clearly understands their rights and responsibilities.
This Terms & Conditions document is a binding agreement between you ("Member") and petronas99 ("Platform"). By registering and using any service on petronas99, you are deemed to have read, understood, and agreed to all terms stated below. If you do not agree with any part of these terms, please discontinue your use of this platform. These terms are written in Malay and apply to all Malaysian members using petronas99.
Welcome to petronas99, an online casino and Sports Betting platform built specifically for Malaysians. Petronas99 offers a wide range of digital entertainment, including slots, Live Casino tables, table games, Sports Betting (covering the Malaysia Super League, EPL, and more), poker, roulette, badminton, and much more — all in one secure and trusted platform.
These Terms & Conditions ("Terms") govern the entire relationship between you as a user and petronas99 as the platform provider. They cover all aspects of platform use, including account registration, deposits, withdrawals, bonus usage, participation in games, and all other interactions with the petronas99 platform.
Petronas99 reserves the right to update, amend, or replace these Terms at any time. Members will be notified of any changes taking effect via their registered email or through an in-platform notification, with at least 7 days' notice before the amendment comes into effect, except in cases where immediate changes are required for security or legal reasons.
To register and use the petronas99 platform, you must meet all of the following eligibility requirements:
Petronas99 reserves the right to request age and identity verification documents at any time, particularly before processing withdrawal of winnings. Members found to have provided false information regarding their age or identity will have their accounts terminated immediately, and all funds held in the account may be forfeited.
Each individual is permitted to register only one (1) account at petronas99. Multiple accounts found to belong to the same individual will be terminated, and all related transactions and bonuses may be voided.
Registering for a petronas99 account is free and open to all individuals who meet the eligibility requirements. During registration, you will be required to provide accurate, truthful, and up-to-date information, including your full name, a Malaysian phone number, and an active email address.
You are solely responsible for:
Petronas99 will not be held liable for any losses arising from your failure to safeguard your login credentials. Petronas99 will never ask for your password via email, WhatsApp, or any other external communication channel. If anyone claims to be a petronas99 representative and requests your password, please disregard the request and report it to our support team immediately.
Your petronas99 account is personal and non-transferable — it may not be sold, lent, or shared with any other party for any reason. Any activity indicating account sharing or sale may result in immediate account closure.
Petronas99 accepts deposits via the following local Malaysian payment methods:
The minimum deposit amount is MYR 10 per transaction. There is no set maximum deposit limit for standard deposits, although limits may vary depending on your chosen payment method and the caps imposed by your e-wallet provider.
Petronas99 does not charge any processing fees on member deposits. All successful deposits will be credited to your petronas99 account balance within seconds to a few minutes, depending on the payment method used. If your deposit has not been credited within 30 minutes, please contact the petronas99 support team for immediate assistance.
Petronas99 reserves the right to request additional verification for deposits exceeding a certain amount, in line with the anti-money laundering (AML) policy adopted by the platform.
Petronas99 members may withdraw their winnings at any time, provided the following conditions are met:
The minimum withdrawal amount is RM30 per transaction. Withdrawal processing times are as follows:
Petronas99 reserves the right to request supporting documents (such as a copy of your identification card) before processing withdrawals that exceed certain limits or for the first withdrawal of a new member, in line with our identity verification policy. This is a protective measure to safeguard your funds.
Any attempt to withdraw funds obtained through fraudulent activity, unauthorised bonus abuse, or a breach of these terms will result in the withdrawal being voided and the account potentially suspended pending investigation.
Petronas99 offers a wide range of bonuses and promotions to members, including a welcome bonus, weekly cashback, free spins, reload bonuses, and a VIP programme. Each bonus is subject to specific terms stated on the relevant promotions page. The general terms applicable to all bonuses are as follows:
Petronas99 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. However, any bonus already credited and in the process of meeting rollover requirements will not be withdrawn without valid grounds.
The use of automated software, bots, or any unauthorised method to exploit bonuses or promotions is strictly prohibited at petronas99 and may result in immediate account closure and forfeiture of all associated funds.
All games on the petronas99 platform — including slots, live table games (Baccarat, Blackjack, Roulette, Sic Bo), poker, and Sports Betting — must be played in accordance with the rules set for each game. Game outcomes generated by the system are final and binding, and may not be disputed unless there is clear evidence of a technical failure.
Regarding Sports Betting on petronas99:
The use of third-party software, automation tools, or any method that grants an unfair advantage is strictly prohibited. Petronas99 employs advanced monitoring systems to detect and address any suspicious gameplay activity.
Petronas99 takes the security of our members' data extremely seriously. All personal and financial information you provide to petronas99 is protected by 256-bit SSL encryption — the same security standard used by Malaysia's leading banking institutions. We never sell, rent, or share your personal data with any third party without your written consent.
Information we collect and how it is used:
For more information on how petronas99 handles your personal data, please refer to our Privacy Policy our full policy. You have the right to request access to, correction of, or deletion of your personal data at any time.
You may close your petronas99 account at any time by contacting our support team. Prior to closure, all eligible fund balances (excluding bonuses that have not met the rollover requirement) will be returned to you via your registered payment method.
Petronas99 reserves the right to suspend or close a member's account without prior notice if there is:
Petronas99 is fully committed to promoting responsible gaming practices. We believe gaming is purely for entertainment and should never become a financial burden or a source of personal hardship. To that end, petronas99 provides a range of tools to help members maintain control over their gaming habits:
For more information and support resources, visit Responsible Gaming petronas99. All games on petronas99 are strictly for individuals aged 18 and above.
If you have any complaint or dispute regarding your use of the petronas99 platform, we encourage you to contact our support team first as the initial step toward resolution. The petronas99 support team can be reached via:
Petronas99 is committed to resolving all valid complaints within 7 business days of receipt. For more complex disputes involving significant sums, the investigation period may be extended to up to 14 business days. You will be kept informed of the progress at regular intervals.
Petronas99 reserves the right to update or amend these Terms & Conditions at any time in response to changes in law, industry regulations, technological developments, or platform operational requirements. All amendments will:
Continued use of the petronas99 platform after any amendments take effect will be considered acceptance of the revised terms. If you do not agree with the changes, you have the right to close your account and withdraw all eligible funds before the amendments come into effect.
The version of the Terms & Conditions displayed on the petronas99 website at any given time is the valid and binding version. Previous versions cease to apply once a new version comes into effect.
Fair terms are the foundation of trust — this is what we promise every Malaysian member
Petronas99 displays all rollover requirements and bonus terms clearly in plain language. There are no hidden conditions in the fine print — you know exactly what you're signing up for before accepting any bonus.
Your winnings belong to you. Petronas99 is committed to processing all valid withdrawals within 15–30 minutes to your local e-wallet. No unexplained delays, no hidden fees.
Your personal and financial information is never sold or shared with third parties. 256-bit SSL encryption protects every transaction and every piece of data associated with your petronas99 account.
Every member complaint is taken seriously by petronas99. We are committed to resolving all valid complaints within 7 business days through a process that is transparent and fair to all parties.
Petronas99 provides deposit limit, self-time-out, and self-exclusion tools that genuinely work. Responsible gaming is not just a slogan — it is a core part of how we operate every day.
The petronas99 support team operates in Malay and is available around the clock. When you need help, there's no struggling with a foreign language or dealing with agents unfamiliar with the Malaysian player experience.
A quick reference guide to the key things you need to know as a petronas99 member
| Item | Details | Status |
|---|---|---|
| Minimum Age Requirement | 18 years and above | MANDATORY |
| Minimum Deposit | RM10 per transaction | APPLICABLE |
| Minimum Withdrawal | RM30 per transaction | APPLICABLE |
| Withdrawal Time (e-wallet) | 15–30 minutes | GUARANTEED |
| Multiple Accounts | One account per individual only | PROHIBITED |
| Account Sharing | Accounts are personal | PROHIBITED |
| Third-Party Deposits | Must be in the member's own name | NOT ACCEPTED |
| Bot / Automation Use | All forms of automation | PROHIBITED |
| Withdrawal Fees | No charges from petronas99 | FREE |
| Customer Support | Live chat, email, WhatsApp | 24/7 |
| Platform Currency | Malaysian Ringgit (MYR / RM) | ONLY |
| Complaint Resolution | Within 7 business days | COMMITTED |
The most frequently asked questions from members regarding our platform's terms of use
These Terms & Conditions are to be read together with Privacy Policy petronas99 in full. Both documents together form the complete agreement between you and petronas99. Your personal and financial information is protected with 256-bit SSL encryption and is never shared with third parties without your consent.
To fully understand how your data is used, your rights to access or delete your data, and petronas99's data retention policies, please read our complete Privacy Policy. You may contact us at support@petronas99.best for any queries related to data privacy.
Our terms are designed to protect you, not complicate things. Register a free account today, claim a welcome bonus of up to MYR 1,000, and start enjoying 800+ premium games built for Malaysian players.
Petronas99 takes this seriously — control tools are available to all members
Set daily, weekly, or monthly deposit limits that suit your financial situation. Limits can be reduced immediately, but any increase requires a waiting period for your own protection.
Receive an alert when you have been playing beyond your self-set time limit. This feature helps you stay aware of how long you have spent on the platform and make more mindful decisions.
Take a break from the platform for 24 hours, 7 days, or 30 days without closing your account. Your funds remain secure during the break period, and you can return once it ends.
If you need a longer break, the self-exclusion option allows you to suspend access to the platform for an extended period. This is implemented immediately and in complete confidence.
Important Reminder: All games on petronas99 are for entertainment purposes only. They should not be regarded as a source of income or a means of resolving financial difficulties. If gaming begins to affect your finances, relationships, or wellbeing, please seek information and support at Responsible Gaming petronas99.